DOES THIS PRODUCT WORK IN ALL WINDOWS?Just about! Our design fits vertical or horizontal double hung , sash, casement, awning, hammond or slider windows.
I'VE SEEN EXPANDABLE CAT DOOR WINDOW INSERTS. WHAT MAKES YOUR SOLID BASE BETTER?We originally purchased the expandable version, which is actually what prompted us to create something we found to be superior. We found that the expandable version uses a hollow, flimsy base that didn't stay expanded and often fell out of our window. In addition, the expandable design created a space that allowed drafts and mosquitos into our home. Our solid PVC base fits snuggly in your window tracks preventing drafts and bugs from getting in.
THIS IS A SOLID BASE? HOW WILL I GET IT INTO MY WINDOW?Our base is 10" and cut to the length or height of your window. We take your precise measurement so it will sit in your window tracks with a little room to spare on either end. It's meant to have a snug fit.
ONCE I CLOSE MY WINDOW DOWN ONTO THE BASE, ITS THERE A WAY TO SECURE IT?We recommend adding a window lock after installing your custom cat door. We carry our two favorite options on our website and you can find them in hardware stores as well.
I'M NOT GREAT AT MEASURING. CAN YOU HELP ME?Absolutely! Because this is a custom cut base, it's important we get a precise measurement. We've included diagrams on our website and you can also text or call us at (706) 619-1800 and we will be happy to help! It's quick and simple, but we want to make certain we get it right.
I'M WORRIED MY CATS WON'T USE THIS DOOR. CAN I RETURN IT?
Absolutely. Just let us know within 30 days and we'll refund your purchase price. The good news is that we get very few returns. Once your cat finds his way through the flap, it's smooth sailing. Because our product is custom cut, we have a $19.99 re-stocking fee for returns.
HOW DO I PREVENT OTHER CRITTERS FROM COMING THROUGH THE FLAP AND INTO MY HOME?We offer multiple flap options including locking and microchip. The locking flaps restrict in and out manually while the microchip connects to your cat's chip and allows only his access or exit. You can connect multiple cats to the flap. We also offer larger flaps for our husky feline friends.
I WILL BE USING THIS ON AN EXTERIOR WINDOW. WILL RAIN OR WEATHER CAUSE IT TO WARP, MOLD OR DISCOLOR
We use mold and weather resistant PVC trim moulding. While it cuts and paints like wood, it does not warp, peel or absorb moisture.