The folks at this place are extremely helpful -- probably the best online customer service I've ever had. The measuring guide was easy to understand. The window fit perfectly, and it looks great. No drafts coming through the edges. High quality materials.
However, the flap itself is a little stiff. After two weeks, we are still trying to teach the cat to use it. She will go through the opening both ways with the flap taped open, but she cannot seem to push it open when it is closed. We've tried a couple of the methods we found in online videos, but so far no luck. We'll keep trying! Would love to know how other customers succeeded in the training.
I'm hesitant in ordering online. I like to "kick the tires" of a product before purchasing. Took a gamble ordering this window insert and WON the lottery. Quality for exceeds my wildest expectations. Fit like a tight glove (measure well). My 6 month old cat had it figured out after being shown twice. The older cat took awhile, the magnets are firm, and she is timid. My answer was to remove one stop for each direction. They both use it day and night. I'm at ease about them on the long days away from home. Highly recommend this product.
First, let me say the website is great and we had no trouble measuring our window from your instructions. The cat window came within a nice amount of time and fits the window just fine. The materials are quality, and it looks nice. Now if only our cats would use it. It's been 3 weeks now... Maybe they are stupid? Or spoiled? Or both? I don't know. They just sit there looking at it. The only time they have used it is when we have opened it for them. We aren't giving up.... 😄
I just happened on Cat Flap Fever's website and am so happy I did!
I wanted to buy two cat flaps for two windows but decided to buy one first to make sure I liked it, and that it fit the window, and that the opening size made sense. The flap arrived well packaged and installing it took seconds. The fit was perfect and it is so snug and secure! In one or two days one of my cats was going in and out as if it were a revolving door! I have a short-haired cat and a Maine Coon. I was worried about the opening for the Maine Coon but the 7 X 7 is perfect! I went ahead and ordered the second Cat Flap and it fit just as snuggly as the first. It's taken my Maine Coon a little while to figure it out but he too loves to be out in the catio. Personally, I think the price of this Cat Flap is just right and I love the plexiglass as I can see the cats out there and the door doesn't obstruct the light. It's also very clean-looking, not bulky or chunky. It's exactly what I wanted!
I had 2 windows taken out and replaced with a new window and a door. I found Catflapfever and was wowed immediately! Now I (and my cats) have a clear view! The cat door leads to the upper catio ( yes there's a 32' sky bridge to the lower catio). Radar(Maine Coon) and Lola (Savannah Cat) just love it, they can lounge on the sill and look out for incoming traffic!, it helps with those cat jams. The cats and I are satisfied customers!
Hi there! Thank you so much for taking the time to leave such a fantastic review. We are thrilled that you and your adorable cats are loving your new cat door. We are proud to provide products that enhance your feline friends' lives, and it sounds like your upper catio is the purrfect spot for them to relax and watch the world go by. Thank you for choosing us, and we are always here to help with any future cat-related needs. Have a meow-tastic day!
Looks great and fits perfectly. They were very helpful in the ordering and sizing process.
My kittens were being carried out to the catio as they are declawed and not allowed in the woods. The minute we got the door placed in the window, they immediately began to go in and out - in and out! We all love it! The best thing is that the outside view is uninterrupted because the cat door is placed into plexiglass! I don’t know who likes it more - me or the cats!!!
I got a lot of help measuring and received the insert exactly as expected. It works great and we love it!
I needed to order a custom size window insert because nothing else worked, especially during the winder. I'm so glad I found Cat Flap Fever! They made a perfectly fitting insert that withstands severe winter weather and it looks great. They were quick to respond to my questions and concerns.
I’m thrilled with the quality strength and clearness of the window insert the customer service is excellent and timely we love the result thank you
I received a very nice, high-quality product. The cat door fit perfectly inside my window frame. I like the foam glued around the plexiglass so that you don't cut your hands when installing the product and the foam prevents any air flow around the edges of the plexiglass. My cats are not a fan of the product, but they are 10+ years old and have never used a cat door in their life. I'm sure if I took the time to train them, they would go right through. We will work on it.
wonderful product + wonderful support = wish i would have ordered this years ago!
We love our Window Custom Cat Door. It was so easy to order and our two cats started using it right away. They love the idea of going out to the porch and messing around. Highly recommend it!
The panel fits well in the window without leaving too much of a gap! Like others, I wish there was some kind of extendable foot/feet to help it stay upright/in the middle of the sill, but it's not a huge issue. When I needed confirmation of my measurements, customer service was friendly and helpful.
The cat door is super airtight/slightly hard to push open, especially for my older kitty, which means there's been some feline confusion about how to get in and out. So right now, we have it taped open. Hoping everyone gets into the routine soon! :)
Thank you for manufacturing such a quality cat door and for having such wonderful people to communicate with. I really appreciate the quick response to phone calls/texts and
E-mails.
My cats and I love our new cat door. It’s so easy to install and it is so beautiful and totally functional. We couldn’t be happier.
Thank you so very much. Keep up the good work.
Truly an amazing product and well worth the price. Our cats love being able to access the "catio". Fits great even in our 100 old wood windows.
We could not be more pleased with the cat door (window insert) from Cat Flap. The door was custom made for our window, it fits perfectly, and it works great. The door was not cheap, but this is not a mass-produced, cheaply-made and cheap-looking item that will break or otherwise fail in a short time. It is a really well made, sturdy, nice-looking product. The plexiglass is so clear that it looks like the door is floating in space.
The company provides excellent customer service, and while we’ve had no issues with our door, you get the feeling they would work with you to address any problems. Emails with questions are answered promptly by actual friendly human beings. We highly recommend the product and the company.
Perfect solution for allowing our cats access to the screen porch without having to leave the window open. The transparent nature of the insert makes it an aesthetic, yet functional addition to the window. The quality is great and customer service superb. I’m very pleased with this purchase!
My cats will go through the door if I prop it open. I have tried putting tape on the magnet that closes the door but I guess it's too hard for my ridiculous cats to push it open so I have to prop it open and it's just going to be a process that's going to take me months. I will have to take my time and get them comfortable with going in and out. It's not going to be easy for me, but that is what is happening with my two particular cats that have their own particular or peculiar thoughts about things. I don't know how to make the door not so difficult to push open. The tape I've tried is blue tape and duct tape and still it slams closed and is pretty hard for my little cats to open. If it would just hang loose probably wouldn't be a problem. They would probably just pushed right through and go. But it's really tight. The magnet is holds it really tight and it's hard for them to manage it. So I can give another review maybe in a few months if I'm able to get them to use it.
The product looks really well built, but out cat is not able to open the magnetic door. She is a strong cat, but that magnet is way to strong and cannot be removed without destroying the product. The flap is unusable and a waste of money because of this.
Thank you for taking the time to review our product. Most importantly, we would never want you to feel as though you wasted your money. We accept returns less a $19.99 re-stocking fee since this is custom built. If you'd prefer to keep the cat door window insert, we have some tips on using the magnet until your kitty gets used to pushing the flap open. Without a magnet, and a relatively strong one, the flap would swing open in the wind. We recommend using a piece of felt like a furniture leg floor protector or thick tape to block the magnetic connection. We also recommend taping the flap open while your cat is getting used to the flap and then just slightly wedging it was a tissue until he gets the gist. This will release the magent and also allow the kitty to feel the flap on his body as he goes through. Some cats has a little apprehension at first, but you can believe they'll use their head to open the flap as soon as they realize there's something good waiting for them on the other side whether it's a/c, food or love. Let us know if you have any luck. We'll also email some training tips. If it doesn't work out, you can return it to us. Have a wonderful day.
I love the option of a window flap. The window is well made.
My kitty is used to going in and out of the doggy door which had a clear rubber flap. She cannot get used to pushing on the plexiglass because it is hard material. We will keep trying to teach her. Do you have the option of a clear rubber door flap?
Hi there! Thank you for your feedback. We're happy to hear that you love the option of a window flap and that the window itself is well made. We're sorry to hear that your kitty is having trouble getting used to the plastic flap. Unfortunately, we do not currently have the option of a clear rubber cat door flap. We suggest continuing to work with your kitty to help her get comfortable with the plastic door. We appreciate your support and hope your kitty enjoys the window flap in the meantime! Thank you again for your review.
I thought I was going on a different site and went on your site by mistake and ordered a gift card not realizing I was on the wrong site! I ended up being very confused. Barbara called me and was very helpful. Between my children and grandchildren there are many cats in the family. I ended up ordering 4 of the Best Pet Hair Removers which will be part of Christmas presents. I think everyone will be happy with this part of their gift!!
It is just what our furry friends needed. Well made and sturdy.
Looks great and installed easily! Our cats love getting to come and go onto the catio as they please!
Receive our order of the clear door in the clear plexiglass. It looks so good and one cat loves it now. The other is still skeptical but has used it to get out to the screened patio. We bought the extra locks and they were easy to install. The Cat Flap was very easy to install and fits perfect. We love it. I’d highly recommend it. I did put insulation at the bottom on each side and in between the raised window.