The folks at this place are extremely helpful -- probably the best online customer service I've ever had. The measuring guide was easy to understand. The window fit perfectly, and it looks great. No drafts coming through the edges. High quality materials.
However, the flap itself is a little stiff. After two weeks, we are still trying to teach the cat to use it. She will go through the opening both ways with the flap taped open, but she cannot seem to push it open when it is closed. We've tried a couple of the methods we found in online videos, but so far no luck. We'll keep trying! Would love to know how other customers succeeded in the training.
I had 2 windows taken out and replaced with a new window and a door. I found Catflapfever and was wowed immediately! Now I (and my cats) have a clear view! The cat door leads to the upper catio ( yes there's a 32' sky bridge to the lower catio). Radar(Maine Coon) and Lola (Savannah Cat) just love it, they can lounge on the sill and look out for incoming traffic!, it helps with those cat jams. The cats and I are satisfied customers!
Hi there! Thank you so much for taking the time to leave such a fantastic review. We are thrilled that you and your adorable cats are loving your new cat door. We are proud to provide products that enhance your feline friends' lives, and it sounds like your upper catio is the purrfect spot for them to relax and watch the world go by. Thank you for choosing us, and we are always here to help with any future cat-related needs. Have a meow-tastic day!
Looks great and fits perfectly. They were very helpful in the ordering and sizing process.
We could not be more pleased with the cat door (window insert) from Cat Flap. The door was custom made for our window, it fits perfectly, and it works great. The door was not cheap, but this is not a mass-produced, cheaply-made and cheap-looking item that will break or otherwise fail in a short time. It is a really well made, sturdy, nice-looking product. The plexiglass is so clear that it looks like the door is floating in space.
The company provides excellent customer service, and while we’ve had no issues with our door, you get the feeling they would work with you to address any problems. Emails with questions are answered promptly by actual friendly human beings. We highly recommend the product and the company.
GREAT PRODUCT! AMAZING! WOULD BUY AGAIN IF NEEDED!
I was on the last steps of building my kitties their catio when I found out about this family company making custom cat doors! The door works great in my vertical window and the measurement process was easy. My window track had a ledge to get over, so I cut a little bit of the board off the top after it arrived to make it fit. They texted me back right away to give me guidance on cutting the material and also promptly shipped some extra weather stripping to cover the cut top. Super friendly people and I have been telling all my friends about them! Thanks so much!
This cat door is exactly what I wanted. Apparently finding vertical window inserts is next to impossible, so when I saw that they made them, I jumped at the chance to purchase one. It fits perfectly in my 42” window and feels pretty sturdy. It also looks like nothing is there, which is nice and doesn’t obstruct my view. Customer service was also great and they answered all of my many questions. Thanks cat flap fever!
My cats will go through the door if I prop it open. I have tried putting tape on the magnet that closes the door but I guess it's too hard for my ridiculous cats to push it open so I have to prop it open and it's just going to be a process that's going to take me months. I will have to take my time and get them comfortable with going in and out. It's not going to be easy for me, but that is what is happening with my two particular cats that have their own particular or peculiar thoughts about things. I don't know how to make the door not so difficult to push open. The tape I've tried is blue tape and duct tape and still it slams closed and is pretty hard for my little cats to open. If it would just hang loose probably wouldn't be a problem. They would probably just pushed right through and go. But it's really tight. The magnet is holds it really tight and it's hard for them to manage it. So I can give another review maybe in a few months if I'm able to get them to use it.
My cats have a catio and it was hard always carrying them out and bringing them in so I purchased the cat door for my window and put their catio on the other side! Now they come in and go out on their own!
I love the option of a window flap. The window is well made.
My kitty is used to going in and out of the doggy door which had a clear rubber flap. She cannot get used to pushing on the plexiglass because it is hard material. We will keep trying to teach her. Do you have the option of a clear rubber door flap?
Hi there! Thank you for your feedback. We're happy to hear that you love the option of a window flap and that the window itself is well made. We're sorry to hear that your kitty is having trouble getting used to the plastic flap. Unfortunately, we do not currently have the option of a clear rubber cat door flap. We suggest continuing to work with your kitty to help her get comfortable with the plastic door. We appreciate your support and hope your kitty enjoys the window flap in the meantime! Thank you again for your review.
We received it, installed it in less than 3 minutes, it fit perfectly!!
Thank you so much from a happy customer will definitely refer your company in the future!!
Thank you so much, Shelly! Referals mean so much to our small business. We're thrilled you're happy with our product. All of our best to you and your fur babies.
Great 👍🏼 service, they go above and beyond to ensure customer satisfaction! Great product! Will use their service again.
Thank you so much for your kind words! We're thrilled to hear that our product was a perfect fit for your new Catio. We always strive to go above and beyond for our customers and we're happy to hear that you're satisfied with our service. We look forward to working with you again in the future. Happy Catio-ing!
Very easy to install and my cats love it. Only drawback is there is no way to secure/lock your window, and there were no install instructions (so I ended up installing it backwards - where the lock for the flap was on the outside of the window instead of inside.)
Thank you so much for taking to time to review our product! I wanted to follow up and let you know that we recommend adding a window lock once your cat door is installed, to hold you window down in place. We sell a few different options on our website and they're also available in most hardware stores and online. Thanks again for your review and your business!
Highly recommend the product, it was exactly what I needed and fit perfectly in my window. I would have given 5 stars except for the fact that I had to contact them multiple times by email, phone and text just to get the instructions on how to measure correctly. It took 5 days just for them to send me what honestly could been posted on the website, they were very easy and generic instructions.
As a result the cat door barely got to me in time for me to comfortably leave my cat at home alone for a short trip. But it made it so much easier for the friends who were checking on him while I was away. If I had gotten some kind of reply after all my efforts, again I would give them 5 stars. The order was paid in full before receiving the instructions so I expected a prompt reply. Hopefully it was just a rare mishap, and they will take this as constructive criticism!
I’m thrilled with the quality strength and clearness of the window insert the customer service is excellent and timely we love the result thank you
I thought I was going on a different site and went on your site by mistake and ordered a gift card not realizing I was on the wrong site! I ended up being very confused. Barbara called me and was very helpful. Between my children and grandchildren there are many cats in the family. I ended up ordering 4 of the Best Pet Hair Removers which will be part of Christmas presents. I think everyone will be happy with this part of their gift!!
I got a lot of help measuring and received the insert exactly as expected. It works great and we love it!
My kittens were being carried out to the catio as they are declawed and not allowed in the woods. The minute we got the door placed in the window, they immediately began to go in and out - in and out! We all love it! The best thing is that the outside view is uninterrupted because the cat door is placed into plexiglass! I don’t know who likes it more - me or the cats!!!
I received a very nice, high-quality product. The cat door fit perfectly inside my window frame. I like the foam glued around the plexiglass so that you don't cut your hands when installing the product and the foam prevents any air flow around the edges of the plexiglass. My cats are not a fan of the product, but they are 10+ years old and have never used a cat door in their life. I'm sure if I took the time to train them, they would go right through. We will work on it.
I just happened on Cat Flap Fever's website and am so happy I did!
I wanted to buy two cat flaps for two windows but decided to buy one first to make sure I liked it, and that it fit the window, and that the opening size made sense. The flap arrived well packaged and installing it took seconds. The fit was perfect and it is so snug and secure! In one or two days one of my cats was going in and out as if it were a revolving door! I have a short-haired cat and a Maine Coon. I was worried about the opening for the Maine Coon but the 7 X 7 is perfect! I went ahead and ordered the second Cat Flap and it fit just as snuggly as the first. It's taken my Maine Coon a little while to figure it out but he too loves to be out in the catio. Personally, I think the price of this Cat Flap is just right and I love the plexiglass as I can see the cats out there and the door doesn't obstruct the light. It's also very clean-looking, not bulky or chunky. It's exactly what I wanted!
wonderful product + wonderful support = wish i would have ordered this years ago!
We love our Window Custom Cat Door. It was so easy to order and our two cats started using it right away. They love the idea of going out to the porch and messing around. Highly recommend it!
I needed to order a custom size window insert because nothing else worked, especially during the winder. I'm so glad I found Cat Flap Fever! They made a perfectly fitting insert that withstands severe winter weather and it looks great. They were quick to respond to my questions and concerns.