Thanks to our active furry friends, the swinging flaps get a lot of use and can sometimes crack or simply not look like new. You can order a replacement and we'll send you instructions on how to switch it out. It's nice and easy. You don't have to change out the entire framing, just the swinging center flap. We can send the entire flap as well if you'd like to change out the the frame as well. We have used various flaps over the years, so please send a photo of your flap as a text or email. We want to make sure we match it correctly. Thank you!